Payment will be taken by RBS WorldPay at the time of ordering.
We accept the follwing cards:
All prices listed on this site include V.A.T. and are shown in British Pounds (GBP). The current rate of V.A.T. is 20%.
For orders being sent outside the EEC, we will deduct the VAT from the order manually.
Shipping charges for most U.K. mainland orders will be £3.95 for orders under £40.00. Orders being shipped to the Highlands, outer islands and N Ireland are subject to a surcharge of £2.50 for orders weighing over 1.2 kilos. Orders under 1.2Kg will be the same postage charge as rest of UK mainland. Orders shipped outside the UK will be charged at cost for postage. We will contact you with the calcualted postage cost once you have placed your order. You can then accept the charge and your order will be processed. See our full shipping policy.
Please note: A separate contract is being entered for express shipping when it is being requested. Per The Consumer Contracts Regulations, you do have the right to cancel within 14 days, but not once the express service has started. In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.
CREDIT CARD SECURITY
Transactions are encrypted using powerful 256-bit encryption technology when using our shopping site. All credit card details are also stored in an encrypted form.
It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturers quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt.
We offer a "no quibble" 12 month guarantee against defects in materials and workmanship.
If the goods arrive damaged, incorrect or faulty, please notify us within 14 days of receipt. We will organise replacement or refund including cost of delivery.
If you receive an order and decide not to keep it, please notify us within 14 days of receipt of goods and return goods in their original condition within 14 days after you have notified us for a full refund.
Before returning any goods, please phone us on 01204 690114 or email us firstname.lastname@example.org to explain the reason for return. We will give you an authorisation number which must be marked on the outside of the package. Please do not return any goods without the authorisation number.
We will also suggest the best way to return any goods.
If goods are faulty or have been sent in error the cost of returning the item will be refunded. If an item is returned for any other reason, the cost of returning the item is the customer's responsibility.
Please note: A separate contract is being entered into for express shipping when it is being requested. Per The Consumer Contracts Regulations, you do have the right to cancel within 14 days, but not once the express service has started. In plain English, the cost of express shipping would not be refunded if the product was returned, unless the goods delivered were faulty.
Some artists' materials contain toxic or flammable substances. Material Safety Data Sheets are available on request. No art materials should be ingested or inhaled.
Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us.
Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.