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Shipping Policy

SHIPPING TO UK MAINLAND

 

We use DPD and Royal Mail for all UK deliveries.

UK mainland is defined as any UK address except the Highlands & Islands. UK mainland also excludes certain mainland postcodes (see list below)

(Areas not included in this section for UK mainland postage charges include the following range: AB36-38, AB55-56, BT, FK17 - FK21, GY, HS1-9, IM, IV, JE, KA27-28, KW1-17, PA20-78, PH, TR21-25, ZE.)

Regular Shipping

  • Orders under £40 - £3.95
  • Orders over £40FREE

Express Shipping

 

Express shipping can be specified at the checkout stage, and applies to all items except cartons of Reeves and Winsor & Newton canvas and large studio easels.

A SIGNATURE IS REQUIRED ON THIS SERVICE.  GOODS WILL NOT BE LEFT WITHOUT A SIGNATURE.  If no-one will be able to sign for the goods, please use our standard service which often arrives the next day and goods can be left without a signature.

Express delivery to UK mainland addresses will arrive the next working day before noon providing the order is placed by 2pm the day before. Orders placed on Friday after 2pm, Saturday or Sunday will be despatched on Monday and express delivered on Tuesday morning. 
PLEASE NOTE. A WORKING DAY IS A DAY BETWEEN MONDAY AND FRIDAY AND EXCLUDES WEEKEND DAYS.

  • Orders under £40 - £8.94
  • Orders over £40 - £4.99

Express shipping of Loxley & Ashgate Cartons of Canvas

For express shipping of Loxley and Ashgate cartons for next working day before 1pm guaranteed delivery the cost is as follows:

  • 1 carton - £8.00
  • 2 cartons - £9.40
  • 3 cartons - £11.75

The larger sizes of Canvas cartons are sent out direct from Loxley. If you are ordering other items with your canvas carton which you also want on an express service there may be additional charges. If this is the case we will contact you upon receipt of your order.

***Order shipped by Express Delivery must be signed for and can not be left without a signature.***

PLEASE NOTE: A separate contract is being entered  for express shipping when it is being requested.  Per the distance-selling act, you do have the right to cancel within 7 days, but not once the express service has started.  In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.

Delivery time

  • Orders are usually dispatched within 24 hours of receipt. During busy periods (e.g. Christmas, bank holidays), please allow more time.
  • Once dispatched, regular delivery to UK mainland can take from one to three days. 
  • Express delivery (only to UK mainland addresses excluding highlands and Islands postcodes above) will arrive the next working day before noon providing the order is placed by 2pm the day before.  
    Orders placed on Saturday or Sunday will be despatched on Monday express delivered on Tuesday morning. PLEASE NOTE. A WORKING DAY IS A DAY BETWEEN MONDAY AND FRIDAY AND EXCLUDES WEEKEND DAYS.
    The express delivery applies to all items except cartons of canvas and large studio easels.
  • Delivery times to non-UK mainland locations varies.

Shipping to UK Highlands & Islands

 

Highlands & Islands are defined as those UK address with a postcode in the following range: AB36-38, AB55-56,  BT, FK17 - FK21, HS1-9, IM, IV, KA27-28, KW1-17, PA20-78, PH, TR21-25, ZE.

 

Royal mail have a universal charge for all of the UK, but the carriers have different charges for certain areas.  The carriers impose charges around double the normal cost of shipping to the UK mainland for post code areas listed above.  For this reason we have to add a small cost towards this.

Parcels under 1.5Kg and not greater than 15"x22", and a parcels that do not contain any solvent based items such as oil paints and oil mediums.

Small light parcels can be sent by Royal Mail and will be charged at the same rate as UK Mainland.

  • Orders under £40 - £3.95
  • Orders over £40 - FREE

Parcels over 1.5Kg and/or larger than 15"x22" or contain any solvent based items such as oil paints and oil mediums.

Larger parcels will be sent by courier and are subject to a surcharge.

  • Orders under £40 - £6.45
  • Orders from £40 to £99.99 - £2.50
  • Orders over £100.00  - FREE

We do not have an express service to the highlands and islands

Shipping to Channel Islands

Post code range GY & JE.

Parcels under 1.5Kg and/or less than 15"x22"  and do not contain any solvent based items such as oil paints and oil mediums.

Small light parcels can be sent by Royal Mail and will be charged at the same rate as UK Mainland.

  • Orders under £40 - £3.95
  • Orders over £40 - FREE


 

Parcels over 1.5Kg and/or larger than 15"x22" or contain any solvent based items such as oil paints and oil mediums.

Larger parcels will be sent by courier and are subject to a surcharge.

  • Orders under £40 - £12.00
  • Orders over £40 - £8.00

We do not have an express service to the channel islands.

Shipping to European Community

Shipping outside of the UK Mainland is calculated by weight and size of the parcel. The shipping will be calculated automatically taking into account the weight and size of the items you order and with an allowance for the packaging. For more information on getting the most from your shipping charge plese see our shipping calculator info pages...

For a guide to the cost of shipping please see below.

If you find that the shipping for your order seems expensive, you can try editing your shopping cart to see if that reduces the charge. Taking out heavy or large items will reduce the shipping charge.

Parcels up to 2Kg and less than 18" x 15" and do not contain any solvent based items such as oil paints and oil mediums going to western Europe except countries listed below.

Small light parcels can be sent within Europe by Royal Mail. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart.:

  • up to 0.25Kg - £7.00
  • 0.25Kg to 0.5kg - £8.35
  • 0.5Kg to 0.75Kg - £9.70
  • 0.75Kg to 1kg - £11.05

Small packets sent by Royal Mail have tracking details which will be emailed to you.  Where it is less expensive to send your order by DPD carrier, we will use the less expensive service.  See Carrier prices below.

Parcels up to 2Kg and less than 18" x 15"and do not contain any solvent based items such as oil paints and oil mediums going to:- ,Bulgaria, Croatia,Cyprus, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Russia, Slovakia and Slovenia, Turkey

Small light parcel to to the above countries go by the more secure "signed for" and or tracked Royal Mail service. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart.:

  • up to 0.5Kg - £10.00
  • 0.5Kg to 0.9kg - £11.28
  • 0.9Kg to 1.5Kg - £13.80
  • 1.5Kg to 2kg - £16.28
     

Parcels between 2Kg and 25Kg and/or larger than 18" x 15" or contain any non-flammable solvent based items such as oil paints and oil mediums.

The prices in the table below are for DPD road transportation with tracking details. Please note: There are certain oversized items such as large studio easels and big cartons of canvas which can't be shipped outside the UK. You will be notified if you have any of these restricted items in your cart when you set your country.

* If your country name does not appear on the above list, please see Rest of World section for postage.

Delivery Times to EU Countries

The table below shows the approximate* delivery times in working days once the goods leave us.  (A working day is Monday to Friday and excludes Saturday and Sunday)

You will be sent an email when the goods are collected by our delivery company with tracking details if applicable.



*all delivery dates are approximate. On rare occasions, parcels may be subject to delays, a parcel is not considered lost until 25 days after dispatch. We do not have an express service to the outside the UK.

Insurance for orders sent outside the UK

All orders are insured against loss and damage.

Shipping Charges to Rest of Europe and Rest of World

Shipping outside of the UK Mainland is calculated by weight and size of the parcel. The shipping will be calculated automatically taking into account the weight and size of the items you order and with an allowance for the packaging. For more information on getting the most from your shipping charge plese see our shipping calculator info pages...

For a guide to the cost of shipping please see below.

If you find that the shipping for your order seems expensive, you can try editing your shopping cart to see if that reduces the charge. Taking out heavy or large items will reduce the shipping charge.

Parcels up to 2Kg and less than 18" x 15"

REST OF WORLD (outside Europe excluding USA & Canada)

Please note: We are unable to send any flamable items such as solvents and aerosols outside the UK. You will be notified if you have any of these restricted items in your cart when you set your country.

All small parcels sent by Air Mail will be going on a "signed for" or tracked service which is more secure.  We will use the tracked service usually as long as the destination country can deliver that service.

Small light parcels can be sent worldwide by Royal Mail. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart:

  • Small items under 0.2Kg - From £7.00
  • 0.2Kg to 0.5kg - From £9.50
  • 0.5Kg to 0.8Kg - From £12.00
  • 0.8Kg to 1.1kg - From £14.50

     

    USA & CANADA

  • Small items under 0.3Kg - £7.00   (Choose express shipping at checkout for £11.99 for FedEx service)
  • 0.3Kg to 0.6kg - £9.50  (Choose express shipping at checkout for £12.50 for FedEx service)
  • 0.9Kg to 1.5Kg - £12.50  (This is cost of FedEx priority service)
  • 1.5Kg to 2kg - £15.65  (This is cost of FedEx priority service)
     

FedEx priority service from starts at £11.99 and your order will be delivered in approximately 2 - 3 business days from placing your order. Once the postage cost is over £11.99, you do not need to request Express shipping at the check out stage as you will automatically get the FedEx service*(Excludes PO (Post Office) Box number addresses)
​*We will send certain watercolour brushes by air mail at our discretion and notify you when doing so.

Orders under 0.9Kg which are not going on the Express service will go by air mail and will usually take 6-11 working days to arrive. 

Small packets sent by Royal Mail have tracking details.

Parcels between 2Kg and 20Kg and/or larger than 18" x 15"

Larger parcels are sent by courier and have tracking details. 

You can now ship your order using FedEx priority service from £11.99 and your order will be delivered in approximately 2 - 3 business days from placing your order*.  (Excludes PO (Post Office) Box number addresses) *We will send certain watercolour brushes by air mail at our discretion and notify you when doing so.

Please note: There are certain oversized items such as large studio easels and big cartons of canvas which can't be shipped outside the UK. We are also unable to send any flamable items such as solvents and aerosols. You will be notified if you have any of these restricted items in your cart when you set your country.

The prices in the table below show the postage costs of a parcel to the countries listed. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart.


Click here to enlarge table

Delivery Times to Additional EU Countries and Countries outside the EU

The table below shows the approximate* delivery times in working days once the goods leave us.  (A working day is Monday to Friday and excludes Saturday and Sunday)

You will be sent an email when the goods are collected by our delivery company with tracking details if applicable.

*all delivery dates are approximate. On rare occasions, parcels may be subject to delays, a parcel is not considered lost until 25 days after dispatch. We do not have an express service to destinations outside the UK although all parcels are sent by air transportation.

Insurance for orders sent outside the UK

All orders are insured against loss and damage.

Customs Charges

We remove VAT from all orders paid for and delivered outside the EU. Parcels may be subject to custom charges when entering your country. These rates are subject to the individual countries local taxes where applicable. Please use this PDF as a guide to customs and handling charges for different countries.

Please Note:- Some countries outside the EEC have restrictions on goods entering the country and may charge a fee to inspect any goods which might be restricted.  As this varies from country to country, it is impossible for us to accurately supply any information for individual countries.  If you think there might be a problem, please check on any import restrictions in your country.  It particularly applies to natural products such as wood and animal hair. 

Special Note for Customers in Norway

Please see the image below explaining the Norway customs information required.  PID is not required for parcels sent by Air, but for very heavy parcels sent by Road, then the PID is required.  We will email you if this information is required.

Ordering Out of Stock Items

If you try to order a product that is out of stock, or if you order more than we currently have in stock, you will receive a warning. If you proceed with the order, the products which are in stock will be dispatched as normal. The extra products which are not presently in stock will be dispatched as and when they come into stock, with no additional shipping charge. There are some exceptions to this rule and we will contact you if extra shipping charges are required.

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