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Shipping Policy

We are now shipping to most international destinations INCLUDING the EU. There are some changes to shipping charges to the EU, please read our updated shipping information to find out more.

SHIPPING TO UK MAINLAND

Regular Shipping - Orders under £45 - £3.95. Orders over £45 - FREE Regular Shipping - Orders under £45 - £8.94. Orders over £45 - £4.99

When will you send my order?

Most orders placed before 2pm Tuesday - Friday day, will be sent the same day. During busy periods orders may take slightly longer to be despatched. 

If you select EXPRESS SHIPPING at checkout, all orders placed before 2pm Mon-Fri will be guaranteed to be sent out the same day. Orders placed after 2pm or over a weekend or bank holiday will be sent out next working day.

 

How long will my order take to arrive?

When placing your order you will be given an estimated window that your parcel should arrive in. We use DPD, DX EXxpress and Royal Mail for all UK Mainland deliveries.

If you selected REGULAR SHIPPING parcels often arrive the next working day after it is sent but can take 1-3 working days. If you select EXPRESS DELIVERY when you check out, your parcel should be with you the next working.

Please note: Due to Covid disruption, Royal Mail 1st class can take up to 10 days.

What is a working Day?

A working day is between Monday and Friday and excludes weekends and bank holidays.

 

What is classed as UK Mainland?

UK mainland is defined as any UK address except the Highlands & Islands. UK mainland also excludes certain mainland postcodes (see list below)

(Areas not included in this section for UK mainland postage charges include the following range: AB36-38, AB55-56, BT, FK17 - FK21, GY, HS1-9, IM, IV, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE.)

 

What is Express Shipping?

Express shipping can be specified at the checkout stage, and applies to all items except large cartons of canvas and large studio easels. When you select Express Shipping it means that your order will be sent out the same day if ordered before 2pm on a working day and will be sent on a next day service. Express delivery to UK mainland addresses should arrive the next working day providing the order is placed by 2pm the day before. Orders placed on Friday after 2pm, Saturday or Sunday will be despatched on Monday and should be delivered on Tuesday. If it is a bank holiday, parcels will be sent out the next working day.

PLEASE NOTE: A separate contract is being entered  for express shipping when it is being requested.  You do have the right to cancel, but not once the express service has started.  In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.

 

Can I get my Loxley Cartons of Canvas by Express Shipping?

No. The larger sizes of Canvas cartons are sent out direct from Loxley. If you are ordering other items with your canvas carton which you want on an express service, they will be sent as express, but the carton will be sent out as normal.

Shipping to UK Highlands & Islands

Please note: Due to changes in postal charges, we have had to revise our shipping prices for parcels sent by courier to the Highlands and Islands. These prices replace any prices shown in the catalogue.

Shipping to Channel Islands

Where do you class as the Highlands & Islands and Channel Islands?

Highlands & Islands are defined as those UK address with a postcode in the following range: AB36-38, AB55-56,  BT, FK17 - FK21, HS1-9, IM, IV, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE.

Channel Islands have the postcodes: GY & JE

 

Why do you charge more to send to the Highlands & Islands and Channel Islands?

Royal mail have a universal charge for all of the UK, but the couriers have different charges for certain areas.  We can send small light parcels by Royal Mail and therefore charge the same rate as UK Mainland. If an order conains any kind of solvent based product, eg. Oil paints or mediums, we have to send the parcel by courier. 

For heavier/larger parcels, or those containing items which Royal Mail will not take, we use a courier. All couriers impose charges around two to three times more than the normal cost of shipping to the UK mainland for post code areas listed above.  For this reason we have to add an extra charge towards this cost.

 

Can you send my parcel on an Express service?

Unfortunatley at this time we do not have an express service to the highlands & islands or the Channel Islands.

 

Shipping to European Community

IOSS

We will be trading with customers in the EU using the IOSS Scheme (Import One Stop Shop). Under this scheme, we are able to collect the VAT applicable to your country when you place your order and there will be no other charges or duty to pay when you get the goods.  The UK VAT of 20% will be deducted from your goods and this will be shown in your shopping cart when you are logged in (and your correct country is selected). The website will automatically add on the VAT at the rate applicable to your country and this amount will be added on to your shipping charge. The maximum order value for goods purchased under this scheme is €149.99 (excluding VAT). You can use the currency converter in the shopping cart to see the cost of your goods in Euros. If your order comes to more than €149.99 (ex. VAT) you can place more than one order. There would be a shipping charge for each order and goods would be sent separately. If you want to order a single item costing more than €149.99 (ex. VAT), please email us.

Shipping charges outside of the UK Mainland is calculated by weight and size of the parcel. The shipping  charge will be calculated automatically taking into account the weight and size of the items you order and with an allowance for the packaging. For more information on getting the most from your shipping charge plese see our shipping calculator info pages...

For a guide to the cost of shipping please see below.

If you find that the shipping for your order seems expensive, you can try editing your shopping cart to see if that reduces the charge. Taking out heavy or large items will reduce the shipping charge.

Small Parcels

Parcels up to 2Kg and less than 18" x 15" and do not contain any solvent based items such as oil paints and oil mediums going to European Union countries.

Small light parcels can be sent within Europe by Royal Mail. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart.:

WEIGHT PRICE
up to 0.25Kg From £9.50
0.25Kg to 0.5kg From £11.00
0.5Kg to 0.75Kg From £13.00
0.75Kg to 1kg From £14.50

Small packets sent by Royal Mail have tracking details which will be emailed to you.  Where it is less expensive to send your order by DPD carrier, we will use the less expensive service.  See Carrier prices below.

Medium & Large Parcels

Parcels between 2Kg and 25Kg and/or larger than 18" x 15" or contain any non-flammable solvent based items such as oil paints and oil mediums.

The prices in the table below are for DPD road transportation with tracking details. 

When placing an order from an EU country, the UK VAT of 20% will be deducted from the goods and the appropriate VAT for your country will be added on to the shipping costs below.  When you place an order the shipping costs include the appropriate VAT for your country - you will not be required to pay any additional duties/taxes when the parcel arrives in your country.   The maximum order is limited to 149.99 Euro (this is for the art materials and does not include the shipping or VAT). Read more about the IOSS scheme here.

Delivery Times to EU Countries

The table below shows the approximate* delivery times in working days once the goods leave us.  (A working day is Monday to Friday and excludes Saturday and Sunday)

You will be sent an email when the goods are collected by our delivery company with tracking details if applicable.

*all delivery dates are approximate. On rare occasions, parcels may be subject to delays, a parcel is not considered lost until 25 days after dispatch. We do not have an express service to the outside the UK.

COUNTRY COST PER PARCEL
Excluding VAT
DELIVERY TIME
(In working days)
Austria £19.66 4-5
Belgium £17.27 3-4
Bulgaria £39.22 6-7
Croatia £32.44 5-6
Czech Republic £18.97 4-5
Denmark (Excl Greenland & Faroe Islands) £20.61 5-6
Estonia £27.79 5-6
Finland £32.66 5-6
France (Incl Monaco & Corsica, excluding Andora) £20.46 3-4
Germany £16.78 3-4
Greece From £39.37 5-9
Hungary £22.98 5-6
Ireland £18.95 3-4
Italy £26.22 4-5
Latvia £27.60 5-6
Lithuania £25.12 5-6
Luxembourg £17.35 3-4
The Netherlands £17.12 3-4
Poland £21.07 5-6
Portugal (Including Azors and Maderia) £23.92 5-6
Romania £33.00 5-6
Slovakia £22.14 4-5
Slovenia £19.05 5-6
Spain (Including Balearics, excluding Canary Islands) £23.92 4-5
Sweden £24.70 5-6

* If your country name does not appear on the above list, please see Rest of World section for postage.

Special Note for Customers in The Republic of Ireland

Irish customs have excluded a large range of products from being imported into the country.  The items below are excluded at this time.

Natural Sponges,

Oils such as linseed oil, and any other vegetable oils.

Zest-it products and low odour thinners.

All watercolour, acrylic and oil paints and painting mediums and paint sets

Plastic products indlucing palettes, cutting mats, lino/

Metal items, such as empty metal paint boxes.

Insurance for orders sent outside the UK

All orders are insured against loss and damage.

Please note: There are certain oversized items such as large studio easels and big cartons of canvas which can't be shipped outside the UK. You will be notified if you have any of these restricted items in your cart when you set your country.

Shipping to USA & Canada

Small Parcels

STANDARD SERVICE

Orders under 2Kg which are sent on a standard service will go by air mail and will usually take 6-11 working days to arrive. 

Small packets sent by Royal Mail have tracking details. Where it is less expensive to send your parcel by FedEx, we will use the less expensive service.

By placing an order on this web site, customers in the USA are authorising us to complete the Toxic Substance Control Act (TSCA) Certification on their behalf for the US Customs.

PLEASE NOTE: Local import taxes may apply to your order when it reaches your country.  Import taxes vary in each country and to get this information, you will need to check with your local Import tax authorities.

WEIGHT PRICE
Under 0.25Kg £12.15
0.3Kg - 0.9Kg £13.75 - £16.90
0.9Kg - 1.5Kg £18.50 - £21.60
1.5Kg - 2Kg £23.50 - £25.40

EXPRESS SERVICE

FedEx priority service from starts at £22.31 and your order will be delivered in approximately 2 - 3 business days from placing your order.  (We cannot send items to a Post Office Box number addresses by FedEx)
​*We will send certain watercolour brushes by air mail at our discretion and notify you when doing so.

Larger Parcels

Parcels between 2Kg and 20Kg and/or larger than 18" x 15".

Larger parcels are sent by FedEx and have tracking details. Prices start from £22.31 and your order will be delivered in approximately 2 - 3 business days from placing your order*.  (Excludes PO (Post Office) Box number addresses) *We will send certain watercolour brushes by air mail at our discretion and notify you when doing so.

The prices in the table below show the postage costs of a parcel to the countries listed. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart.

  WEIGHT/COST PER PARCEL
COUNTRY 2Kg 3Kg 4Kg 5Kg 6Kg
USA £30.36 £34.39 £38.41 42.44 50.49
Canada £31.05 £34.85 £38.64 £42.44 £50.03

Some areas can incur additional shipping charges when in isolated areas or off the mainland.  We will email you any addtional charges before the items are shipped.

Please note: There are certain oversized items such as large studio easels and big cartons of canvas which can't be shipped outside the UK. We are also unable to send any flamable items such as solvents and aerosols. You will be notified if you have any of these restricted items in your cart when you set your country.

Shipping to the Rest of the World

Shipping outside of the UK Mainland is calculated by weight and size of the parcel. The shipping will be calculated automatically taking into account the weight and size of the items you order and with an allowance for the packaging. For more information on getting the most from your shipping charge plese see our shipping calculator info pages...

For a guide to the cost of shipping please see below. Please note: There are certain oversized items such as large studio easels and big cartons of canvas which can't be shipped outside the UK. We are also unable to send any flamable items such as solvents and aerosols. You will be notified if you have any of these restricted items in your cart when you set your country.

If you find that the shipping for your order seems expensive, you can try editing your shopping cart to see if that reduces the charge. Taking out heavy or large items will reduce the shipping charge.

PLEASE NOTE: Import taxes to countries outisde the EEC. Local import taxes may apply to your order when it reaches your country.  Import taxes vary in each country and to get this information, you will need to check with your local Import tax authorities.

Small Parcels

Parcels up to 2Kg and less than 18" x 15"

Please note: We are unable to send any flamable items such as solvents and aerosols outside the UK. You will be notified if you have any of these restricted items in your cart when you set your country.

All small parcels sent by Air Mail will be going on a "signed for" or tracked service which is more secure.  We will use the tracked service usually as long as the destination country can deliver that service.

Small light parcels can be sent worldwide by Royal Mail. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart:

WEIGHT PRICE
up to 0.2Kg From £9.50
0.2Kg to 0.5kg From £11.00
0.5Kg to 0.8Kg From £12.50
0.8Kg to 1.1kg From £14.90

Larger Parcels

Parcels between 2Kg and 20Kg and/or larger than 18" x 15"

The prices in the table below show the postage costs of a parcel to the countries listed. The following prices are as a guide only. You will see the exact price when you add items to your shopping cart.

COUNTRY WEIGHT/COST PER PARCEL
Additional European countries 3Kg 5Kg 10Kg 15Kg 20Kg
Cyprus £29.80 £35.18 £48.63 £62.08 £75.53
Greece £22.86 £25.36 £31.61 £37.86 £44.11
Malta £29.80 £35.18 £48.63 £62.08 £75.53
Norway £22.15 £26.11 £36.01 £45.91 £55.81
Switzerland £25.23 £30.23 £42.73 £55.23 £67.73
Turkey £24.84 £29.32 £40.52 £51.72 £62.92
Rest of Europe £24.84 £29.32 £40.52 £51.72 £62.92
Non EU Countries
Australia £25.04 £32.24 £50.24 £68.24 £86.24
Brazil £26.81 £34.39 £53.34 £72.29 £91.24
Hong Kong £26.72 £33.04 £48.84 £64.64 £80.44
India £35.71 £46.53 £73.58 £100.63 £127.68
Japan £26.51 £32.79 £48.49 £64.19 £79.89
New Zealand £29.89 £37.91 £57.96 £78.01 £98.06
Russia £35.71 £46.53 £73.58 £100.63 £127.68
South Africa £24.47 £31.35 £48.55 £65.75 £82.95
Rest of World £35.71 £46.53 £73.58 £10.63 £127.68

 

Delivery Times

The table below shows the approximate* delivery times in working days once the goods leave us.  (A working day is Monday to Friday and excludes Saturday and Sunday)

You will be sent an email when the goods are collected by our delivery company with tracking details if applicable.

COUNTRY DELIVERY TIME (In working days)
Additional European countries
Cyprus 7-9
Greece 7-9
Malta 7-9
Norway 5-6
Switzerland 4-5
Turkey 10-12
Rest of Europe 7-12
Non EU Countries
Australia 8-12
Brazil 8-12
Hong Kong 7-11
India 8-14
Japan 7-11
New Zealand 8-12
Russia 10-14
South Africa 10-14
Rest of World 8-17

*all delivery dates are approximate. On rare occasions, parcels may be subject to delays, a parcel is not considered lost until 25 working days after dispatch. We do not have an express service to destinations outside the UK although all parcels are sent by air transportation.

Insurance for orders sent outside the UK

All orders are insured against loss and damage.

Customs Charges

We remove VAT from all orders paid for and delivered outside the EU. Parcels may be subject to custom charges when entering your country. These rates are subject to the individual countries local taxes where applicable. Please use this PDF as a guide to customs and handling charges for different countries.

Please Note:- Some countries outside the EEC have restrictions on goods entering the country and may charge a fee to inspect any goods which might be restricted.  As this varies from country to country, it is impossible for us to accurately supply any information for individual countries.  If you think there might be a problem, please check on any import restrictions in your country.  It particularly applies to natural products such as wood and animal hair. 

Special Note for Customers in Norway

Please see the image below explaining the Norway customs information required.  PID is not required for parcels sent by Air, but for very heavy parcels sent by Road, then the PID is required.  We will email you if this information is required.

 

Ordering Out of Stock Items

If you try to order a product that is out of stock, or if you order more than we currently have in stock, you will receive a warning. If you proceed with the order, the products which are in stock will be dispatched as normal. If the out of stock item is back in stock within a couple of days, we may hold the order and then ship the complete order. 
Any products which are not presently in stock in many cases will be dispatched when they come into stock, with no additional shipping charge. There are some exceptions to this rule and we will contact you if extra shipping charges are required. If there are extra shipping charges and we are unable to contact you, then we will refund the items not in stock and send the rest of the items.

 
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