When you receive your parcel, please check that everything you ordered is there and in good order. If your order has any back orders to follow, this will be indicated on your invoice.
If the goods arrive damaged, incorrect or faulty, please notify us within 30 days of receipt. We will organise replacement or refund including cost of delivery.
If you receive an order and decide not to keep it, for whatever reason, please notify us within 30 days of receipt of goods and return goods in their original condition within 14 days of notification for a full refund. Goods must be returnd at the customers cost. A refund will be made once the goods have been received back and checked that they are in a resalable condition. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Before returning any goods, please phone us on 01204 690114 or email us email@example.com to explain the reason for return.
We will give you an authorisation number which must be marked on the outside of the package. Please do not return any goods without the authorisation number. We will also suggest the best way to return any goods.
If goods are faulty or have been sent in error the cost of returning the item will be refunded. If an item is returned for any other reason, the cost of returning the item is the customer's responsibility.
Refunding the cost of delivery We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg express delivery, we will only refund the basic cost.
Exemptions: There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items.