We are open as usual between Christmas and New Year and will be sending out parcels and dealing with enquiries as normal.
Our office opening times are:
|24th Dec Christmas Eve: 9am-3pm
25th Dec Christmas Day: CLOSED
26th Dec Boxing Day: CLOSED
27th December: CLOSED
28th December : CLOSED
29th December: 9am-5pm
|30th December: 9am-5pm
31st Dec New Years Eve: 9am-3pm
1st January New Years Day: CLOSED
2nd January: CLOSED
3rd January: CLOSED
4th January: 9am-5pm
PLEASE NOTE: Due to ongoing COVID-19 disruptions in the delivery networks, some parcels are taking longer than usual to arrive. Please take this into account when placing your order. Give yourself enough time, and if something is urgent, we advise that you select express delivery which will be sent out quicker and will be guaranteed to be on a trackable service. Read our COVID-19 Update page for up-to-date info on estimated times for orders to be sent out.
(Areas not classified as UK mainland by couriers include the following range: AB31-38, AB41-56, BT, FK17 - FK21, G83, GY, HS1-9, IM, IV, JE, KA27-28, KW0-17, PA20-99, PH15-99, TR21-25, ZE.)
Standard: Orders placed before 2pm on the WEDNESDAY 16th December should arrive before Christmas. However, we would recommend choosing an express service from this date if the order is needed before Christmas.
Please note: Parcels sent by Royal Mail are NOT trackable. Royal Mail have some delays in their network meaning that 1st class can take up to 10 working days to arrive, although most parcels will arrive before this time. We are not able to resend parcels which have not arrived until after the 10 working days have passed.
Express Shipping: Order placed by 2pm, 22nd December should arrive before Christmas. (Orders will be sent on an express service with either DPD and should arrive next working day, however, it is not guaranteed.)
Including the following postcodes: AB31-38, AB41-56, BT, FK17 - FK21, G83, GY, HS1-9, IM, IV, JE, KA27-28, KW0-17, PA20-99, PH15-99, TR21-25, ZE
Some of the products on the website are sent direct from our suppliers who have different Christmas opening times.
Please see below for a full list.
Including all Canvas Cartons over £40 and Loxley studio easels.
Last day for direct deliveries: Order on Friday 18th December before 10am.
Direct deliveries will not be sent out from Loxley between 21st December - 1st January. Direct deliveries will resume as normal on Monday 4th January 2021.
Winsor & Newton
Includes all Winsor & Newton Canvas Cartons.
Last day for direct deliveries: Order on Wednesday 18th December before 10am.
No direct deliveries between 20th December - 5th January.
All deliveries placed between Christmas and New Year will be sent on the week commencing 6th January 2021.
Includes all Mabef Easels
Last day for direct deliveries: Order before 10am on Friday 18th December to arrive before Christmas.
No direct deliveries between 24th December - 4th January 2021.
All deliveries placed between Christmas and New Year will be sent on the week commencing 4th January 2021.