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Covid-19 Update


Last updated: 23/11/20

UK SHIPPING INTERNATIONAL SHIPPING COLLECTION
Orders are being sent out 1-2 working days after they are placed. Choose 'Express' if required faster.
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Shipping outside the EU & Europe has currently been suspended.
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The shop is closed to the public, but you can place an order for collection.
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We currently have some issues with staff shortages, but are working hard to maintin the high service levels our customers have come to expect. 

We still continue to take measures in our office and warehouse to practice social distancing whilst continuing to work, as well as all wearing face coverings, frequent hand washing and sanitisation of work areas. Our aim is to keep everything running smoothly, whilst also keeping everyone safe and healthy. 


UK SHIPPING

Royal Mail and our couriers, DPD and UKMail are collecting and delivering as normal. All are offering a 'contact-free delivery service and you will no longer be required to sign for any parcel. We also have a field for delivery instructions where you can leave specific instructions as to where you would like your parcel to be left.

STANDARD SHIPPING

Please note: We are currently sending most parcels 1-2 working days after the order is placed. 

Delivery is usually around 1-3 days after it has been sent. Please note: Due to Covid disruption, Royal Mail 1st class can take up to 10 days.

EXPRESS SHIPPING

Orders placed before 12pm on a working day will be sent same day. Orders placed after 12pm on a working day will be sent the next working day. All Express orders will be sent on a next day service. However, the service is not guaranteed, and whilst most parcels do arrive next day, please allow 1-2 working days for your parcel to arrive. The express option may not show up for some postcodes in the highlands and islands, if this is the case, call us or email us and we can send you a link to pay for express delivery.

EXPRESS SHIPPING PRICES

Orders under £45 - £8.94
Orders over £45 - £4.99


ORDERS ON THE INTERNET OR BY PHONE

We are taking orders on our website, or by phone. We now have all our phone lines open, but they still get busy at times. If you get the music, you are in a queue, please keep trying or if you can't get through please email us at sales@artsupplies.co.uk, if you would like us to call you back, please include your phone number.

Contacting us

If you need to contact us with an enquiry or about an existing order, please email us sales@artsupplies.co.uk. If you would prefer to phone, you can call us on 01204 690 114 during normal office hours. 


Contactless Deliveries

All couriers are now operating contactless deliveries. Also, due to the volume of parcels going through their systems, parcels will be returned to sender for unsuccessful deliveries. Please make sure your address is correct and leave delivery instructions as to where the parcel can be left if you are out or unable to answer the door. Drivers will leave parcels when they deem it safe to leave.

International Orders

Unfortunatley, due to staff shortages and the increased paper work for international orders, we have had to suspend orders outside the EU & Europe. Apologies for any inconvenience caused, we hope to resume as soon as we can.
 Due to ongoing problems Royal Mail are still having delivering abroad, we will be using a courier for all international orders. Please see the list of countries below, along with the shipping price per parcel:

PLEASE NOTE: Import taxes to countries outisde the EEC. Local import taxes may apply to your order when it reaches your country.  Import taxes vary in each country and to get this information, you will need to check with your local Import tax authorities.

COUNTRY Charge Per Parcel
Austria £15.98
Australia* (Sent with DHL Air Express)  From £24.08 ***CURRENTLY SUSPENDED***
Belgium £12.67
Canada* (Sent with Fedex) From £17.06 ***CURRENTLY SUSPENDED***
China* From £24.08 ***CURRENTLY SUSPENDED***
Czech Republic £14.73
Denmark £16.62
Finland £30.57
France £16.45
Germany £13.15
Greece From £23.09
Hong Kong From £10.00 ***CURRENTLY SUSPENDED***
Italy £22.96
Netherlands £12.51
New Zealand* From £24.08 ***CURRENTLY SUSPENDED***
Norway From £24.70
Portugal £24.43
Republic of Ireland £14.58
Spain £20.32
Sweden £21.21
Switzerland From £19.53
USA (Sent with Fedex) From £17.06 ***CURRENTLY SUSPENDED***

* Some isolated locations may incur a surcharge. We will email you separately if any apply to your order.

SHOP

Our shop showroom will remain closed to members of the public until further notice. This is both for the safety of our staff and customers.

COLLECTION SERVICE

We are now accepting orders over the phone or by email to collect at our warehouse. If ordering by email, please include your name and full address and contact phone number with your order.
At the moment we will be operating this service in the following way:

Orders placed before 12 noon Mon-Fri will be available for collection on the next working day after 12 noon
Orders placed after 12 noon Mon-Fri, will be available for collection in two working days from 10am

You will be advised when you place your order when it will be available to collect. We are working towards improving these collection times.

All orders must be paid for in advacnce and a valid ID must be brought to collect the order.

USEFUL INFORMATION

It is a worrying situation for a lot of people though, and we know that a lot of our customers fall into the category of people who will be asked to self isolate for the coming months. This can be a daunting prospect, especially for those who lack local support. We would like to share the following link which is a list of groups set up in different areas which has volunteers who are able to help you out with shopping, getting medication, or even picking up the phone for a friendly chat.

We continue to work to get more content on our blog and link to other art recsources you can use online, so that we can all carry on painting! 

NHS Guidlines
Government Response
AgeUK Cornavirus advice
List of volunteer groups to help those self isolating

Stay safe, and keep painting - and please do not hesitate to contact us if you have any questions!

From the whole team at Ken Bromley Art Supplies.

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