Last updated: 09/04/20
We are still operating the mail order side of the business, our warehouse showroom will remain closed. Our stock levels of most items are very good and the UK delivery network is still operating efficiently.
There is however a delay of 10-12 working days in orders being sent out. In the interest of fairness, we have also decided to suspend our EXPRESS shipping option. Everyone wants their order as fast as possible and we are sending orders out in the order they come in. Please bear with us on this - we are working as hard as we can to get orders out in our usual speedy way!
We are now working with a reduced number of staff and with some working from home. We still continue to take measures in our office and warehouse to practice social distancing whilst continuing to work, as well as frequent hand washing and sanitisation of work areas. Our aim is to keep everything working, whilst also keeping everyone safe and healthy.
Please try to place your order on our website. Due to a reduced staff, we now only have 2 phone lines open, during office hours, which are very busy. If you get the music, you are in a queue, please keep trying or if you can't get through please email us at firstname.lastname@example.org, if you would like us to call you back, please include your phone number.
If you need to contact us with an enquiry or about an existing order, please try to use our live chat facility where possible, or email us email@example.com. Emails are being replied to quickly, and continue to be checked and replied to over the weekend. If you would prefer to phone, you can call us on 01204 690 114 during normal office hours, but please note our phone lines are very busy.
At the moment in the UK the Royal Mail and our couriers, DPD and UKMail are still collecting and delivering as normal. All are offering a 'contact-free delivery service and you will no longer be required to sign for any parcel. We also have a field for delivery instructions where you can leave specific instructions as to where you would like your parcel to be left.
Please note: There is currently a 10-12 working day delay on despatching parcels from our warehouse. Ie. If you ordered TODAY 9th April, we would expect to send out your parcel between Monday 27th - Wednesday 29th April.
All couriers are now operating contactless deliveries. Also, due to the volume of parcels going through their systems, parcels will be returned to sender for unsuccessful deliveries. Please make sure your address is correct and leave delivery instructions as to where the parcel can be left if you are out or unable to answer the door. Drivers will leave parcels when they deem it safe to leave.
Direct deliveries of Winsor & Newton and Reeves canvas cartons and Mabef easels have been suspended as from 24th March.
Unfortunately, due to the increasing disruption, we have taken the decision to suspend orders outside of the UK. We hope to reinstate them as soon as we can and apologise to all our international customer who will not be able to order from us during this period.
For the orders we have already taken and ones in transit, due to the disruption to the international routes, although things are still getting through, there are delays in certain countries. Please continue to track your parcel using the information we send you, and contact us if you have any further queries.
Our shop showroom closed to members of the public from Friday 20th March 2020 and will remain closed until further notice. This is both for the safety of our staff and customers.
Unfortunately, due to the increased measures we are no longer offering a collection service as it would not fall under essential travel to come and pick up your order. Please phone or order online and we will deliver your art materials.
It is a worrying situation for a lot of people though, and we know that a lot of our customers fall into the category of people who will be asked to self isolate for the coming months. This can be a daunting prospect, especially for those who lack local support. We would like to share the following link which is a list of groups set up in different areas which has volunteers who are able to help you out with shopping, getting medication, or even picking up the phone for a friendly chat.
We continue to work to get more content on our blog and link to other art recsources you can use online, so that we can all carry on painting!
Stay safe, and keep painting - and please do not hesitate to contact us if you have any questions!
From the whole team at Ken Bromley Art Supplies.