Shipping Policy

UK Mainland
UK Highlands & Islands
Channel Islands
European Community
Rest of World

Shipping to UK Mainland

UK mainland is defined as any UK address except the Highlands & Islands. UK mainland also excludes certain mainland postcodes (see list below)

 

Regular Shipping

  • Orders under £40 - £3.95
  • Orders over £40 - FREE


 

Express Shipping

Express shipping can be specified at the checkout stage, and applies to all items except cartons of Reeves and Winsor & Newton canvas, Vistaplan art workstations and large studio easels.

  • Orders under £40 - £8.94
  • Orders over £40 - £4.99

Express delivery to UK mainland addresses will arrive the next working day before noon providing the order is placed by 2pm the day before. Orders placed on Friday after 2pm, Saturday or Sunday will be despatched on Monday and express delivered on Tuesday morning.

PLEASE NOTE: A separate contract is being entered  for express shipping when it is being requested.  Per the distance-selling act, you do have the right to cancel within 7 days, but not once the express service has started.  In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty.  It is possible to cancel the express shipping as long as the order has not been shipped.

Express shipping of Loxley & Ashgate Cartons of Canvas

For express shipping of Loxley and Ashgate cartons for next working day before 1pm guaranteed delivery the cost is as follows:

  • 1 carton - £8.00
  • 2 cartons - £9.40
  • 3 cartons - £11.75

Please note that the above prices should be used as a guide, and we will contact you with the final cost before processing your order.

PLEASE NOTE: A separate contract is being entered  for express shipping when it is being requested.  Per the distance-selling act, you do have the right to cancel within 7 days, but not once the express service has started.  In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.


 

Delivery time

  • Orders are usually dispatched within 24 hours of receipt. During busy periods (e.g. Christmas), please allow more time.
  • Once dispatched, regular delivery to UK mainland can take from one to three days.
  • Express delivery (only to UK mainland addresses excluding highlands and Islands postcodes above) will arrive the next working day before noon providing the order is placed by 2pm the day before. 
    Orders placed on Saturday or Sunday will be despatched on Monday express delivered on Tuesday morning. 
    The express delivery applies to all items except cartons of canvas, Vistaplan art workstations and large studio easels.
  • Delivery times to non-UK mainland locations varies.


 

Ordering Out of Stock Items

If you try to order a product that is out of stock, or if you order more than we currently have in stock, you will receive a warning. If you proceed with the order, the products which are in stock will be dispatched as normal. The extra products which are not presently in stock will be dispatched as and when they come into stock, with no additional shipping charge. There are some exceptions to this rule and we will contact you if extra shipping charges are required.



Shipping to UK Highlands & Islands

Highlands & Islands are defined as those UK address with a postcode in the following range: PO30-41, BT, IM, TR21-25, IV, KW, ZE, HS, KA27-28, PH19-44, PH49-50, PA20-88.

 

Parcels under 1.5Kg and not greater than 15"x22"

Small light parcels can be sent by Royal Mail and will be charged at the same rate as UK Mainland.

  • Orders under £40 - £3.95
  • Orders over £40 - FREE


 

Parcels over 1.5Kg and/or larger than 15"x22"

Larger parcels will be sent by courier and are subject to a surcharge.

  • Orders under £40 - £6.45
  • Orders from £40 to £99.99 - £2.50
  • Orders over £100.00  - FREE

We do not have an express service to the highlands and islands


Shipping to Channel Islands

Post code range GY & JE.

 

Parcels under 1.5Kg and/or less than 15"x22"

Small light parcels can be sent by Royal Mail and will be charged at the same rate as UK Mainland.

  • Orders under £40 - £3.95
  • Orders over £40 - FREE


 

Parcels over 1.5Kg and/or larger than 15"x22"

Larger parcels will be sent by courrier and are subject to a surcharge.

  • Orders under £40 - £12.00
  • Orders over £40 - £8.00

We do not have an express service to the channel islands.

Shipping to European Community

As shipping methods and costs to non-UK locations vary depending on several factors, they must be calculated manually after your order is received. Once calculated, you will be informed via email of the shipping charge. The email will include a link to a page that allows you to review and approve your order, including the shipping charge. Once you have approved the charge, your order will be processed as usual.

 

Parcels up to 2Kg and less than 18" x 15"

Small light parcels can be sent worldwide by Royal Mail. The following prices are as a guide only:

  • 1kg - £5.00
  • 2kg - £7.15


 

Parcels between 2Kg and 30Kg and/or larger than 18" x 15"

Larger parcels are sent by courrier. The following prices are as a guide only:

Zone Countries Included Shipping Charge (Per Parcel)
A Ireland, Belgium, Denmark, France, Germany, Luxembourg, Netherlands £12.65
B Austria, Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden £14.54
C Estonia, Greece, Cyprus, Latvia £32.20
D Azores, Balearics, Corsica, Lithuania, Madeira from £51.75

We do not have an express service to the outside the UK.

Shipping Charges to Rest of World

As shipping methods and costs to non-UK locations vary depending on several factors, they must be calculated manually after your order is received. Once calculated, you will be informed via email of the shipping charge. The email will include a link to a page that allows you to review and approve your order, including the shipping charge. Once you have approved the charge, your order will be processed as usual.

Parcels up to 2Kg and less than 18" x 15"

Small light parcels can be sent worldwide by Royal Mail. The following prices are as a guide only:

  • 1kg - £7.90
  • 2kg - £15.65


 

Parcels between 2Kg and 30Kg and/or larger than 18" x 15"

Please see the following guides to postage costs for larger parcels going outside the European Community. These figures are intended as a guide only - you will be notified of the exact cost before we process your order.


Europe
The prices below are a guide.  Exact postage cost will be sent to you when you place your order. The order will not be processed until you approve the shipping cost.

  • Switzerland, Norway, Liechtenstein - From £30.25
  • Belarus, Romania, Turkey - From £44.96



USA and Canada
The prices below are a guide.  Exact postage cost will be sent to you when you place your order. The order will not be processed until you approve the shipping cost.

  • 5kg - £22.37 per parcel
  • 10kg - £37.17 per parcel
  • 20kg - £59.08 per parcel



Australia, Japan, Malaysia, Mexico, New Zealand, Taiwan, Hong Kong
The prices below are a guide.  Exact postage cost will be sent to you when you place your order. The order will not be processed until you approve the shipping cost.

  • 5kg - £41.23 per parcel
  • 10kg - £58.17 per parcel
  • 20kg - £91.70 per parcel


We do not have an express service to destinations outside the UK.

Insurance for orders sent outside the UK

All orders are insured.